Release Notes - Language I/O for Salesforce Messaging version 1.16.4

These are the Release Notes for version 1.16.4, released May 5th, 2025.

If you are installing the application for the first time, see the installation instructions in Installing Language I/O Messaging for Salesforce for the installation link.

Fixed

Issues between the Language I/O Messaging component and certain Lightning Events

A bug was found, where the Language I/O Messaging component did not see or respond to Conversation and Omni events that executed when certain types of events occurred in a console.

These events were used to change the tab color and capture various metrics, based on new message or chat end events.

The events that were fixed were the following:

event name = lightning:conversationAgentSend
event name = lightning:conversationNewMessage
event name = lightning:conversationChatEnded

This is now fixed so that whenever the Language I/O code captures a new message event, it logs the information.