Setting up OAuth in Zendesk
This article guides you through the setup process of OAuth authentication.
You must set up OAuth if:
- You use the Chat & Tickets plugin and plan to use Human Translation.
- You are installing a legacy Language I/O Chat-only or Ticket-only plugin.
You do not need to set up OAuth if:
- You use the Chat & Tickets plugin and plan to only use Machine Translation.
Prerequisites: You need valid credentials to access the Language I/O web portal. If you do not have them yet, contact your Language I/O Customer Success Manager to receive your username and password.
Setting up OAuth
- Log into your Zendesk Support account
- Open a new tab and paste the relevant URL for your product. Use the credentials provided by your Language I/O representative to sign in.
- For Zendesk Response (Chat & Tickets), use https://golinguist.com/linguistnow/consumer/response-oauth.
- For Zendesk Guide, use https://golinguist.com/linguistnow/consumer/help-oauth.
- You are redirected to Zendesk to authorize the OAuth2 client. The page should look like the image below. Click "Allow":
- You are redirected back to our web portal to see the confirmation message below:
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