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Release Notes - Language I/O for Salesforce Messaging version 1.16.2

These are the Release Notes for version 1.16.2, released April 17th, 2025.

If you are installing the application for the first time, see the installation instructions in Installing Language I/O Messaging for Salesforce for the installation link.

Improved

Ending a session when using Amazon Connect 

If your organization uses Salesforce Messaging with Amazon Connect, sometimes when an agent clicked "End Chat" from the Language I/O component, it would not update the agent's status in Amazon Connect accordingly. Now, clicking "End Chat" changes the agent's status to After Call Work (ACW), followed by "Available", as expected.

Important: The native Salesforce component must be placed in the same page layout as the Language I/O component for this to work as expected.

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