Release Notes - Language I/O Parallel Translation for Chat, Tickets, and Messaging v3.3.0

These are the Release Notes for version 3.3.0 of Language I/O Parallel Translation for Chat, Tickets, and Messaging, released on April 17th, 2025.

If this is your first time installing the application, see the installation instructions here.

Improved

Optimization disabled for messages with rich formatting

When optimization is enabled for the app, but the app detects that an outbound message contains any rich formatting (bold, bullet points, etc), it now disables optimization for this message and performs the translation as usual.

When this happens, a tool tip appears when one hovers over the optimization toggle with the following message: “not supported for formatted text”.

 This is to avoid accidentally sending a poorly formatted message to a customer.

Setting the language of the end user in a Custom Field

Organizations can now configure a custom field to store the language of the end user. This allows them to store and retain an unsupported language for a given ticket, chat, or messaging session.

Fixed

Improving triggers for alerts of a language change   

Currently, Language I/O has a feature that alerts the agent when the language of the end user may have changed. However, this could be misleading when the user's message contained only numbers, an email address, dates, or short words.

This is now fixed and the Language I/O app no longer prompts for redetect when the message contains only these elements. This way, agents cannot accidentally re-detect the language to an incorrect one.

Inaccurate language detection in partial translations 

A bug was found where sometimes, when a ticket mixed two languages (for example most of the content in English and a few sentences in Spanish), and the user language was set to something other than English or Spanish, if the agent partially translated the Spanish text without translating other messages first, the detected language would be English.

This is now fixed and for partial translations, it only detects the language of the selected text if the first translation is a partial one.