Release Notes - Language I/O for Intercom Tickets & Live Chat version 1.0.8

These are the Release Notes for version 1.0.8, released March 4th, 2025.

Improved

Detecting the language of the end user based on the full conversation

Until now, to detect the language of the end user, the Language I/O app based its detection on their last message in the conversation. Starting with this version, the app takes the entire conversation into account to detect the language of the end user, making the detection more accurate and reliable and reducing the number of times have to manually update the locale themselves.

Fixed

Error when translating a Fin conversation where the end user sent the first message

When an end user starts a chat with the Intercom chatbot Fin, and the conversation then transfers to a human agent, the full transcript of the chat with Fin is translated for the agent to give them the full context of the end user's request.

A bug was found where, when it was the end user who had sent the first message of the conversation instead of Fin, the transcript would not be translated. This is now fixed, and the transcript is translated as expected regardless of who sends the first message.