Release Notes - Language I/O for Salesforce Chat version 2.46

These are the Release Notes for version 2.46, released March 12th, 2024.

Please see the installation instructions in Installing Language I/O Chat for Salesforce for the installation link.

New

Creating Reports to track Quality Flag Ratings

You can now run reports within Salesforce to see when a translation was flagged by either an agent or an end user, so that you can monitor quality.

The reports feature the original message and the translation, as well as whether or not the translation was flagged by an agent or end user. If a flag was subsequently unflagged, the report contains this information as well.

For more information, see Creating Language I/O Salesforce Chat Translation Reports.