Release Notes - Language IO for Salesforce legacy Chat

These are the Release Notes for Language IO for Salesforce legacy Chat.

October 8, 2025: 2.46.5

Fixed

Agents may have received a "Sorry to interrupt" page error when receiving an inbound message from the end user. This is now fixed.

November 18, 2025: 2.46.4

Fixed

HTML elements duplicated when rendering bot dialogues

In the lioCustomChat web component, HTML tags included in bot dialogues were duplicated and improperly rendered. This is now fixed.

June 18, 2025: 2.46.3

Fixed

Suggested replies from Lio Agent Assist not appearing

When Lio Agent Assistant was installed, the Language IO app would not show suggested replies if “Use Auto Responder” was checked in the Language IO Chat Public Settings. This is now fixed.

June 4, 2025: 2.46.2

Fixed

Chat transfer causes chat window to become unresponsive

In version 2.44.3, when an agent tried to transfer a chat to another agent, the window would freeze or become unresponsive. This is now fixed. Language IO recommends upgrading from version 2.44.3.

Automated greeting not sent

When the Attempt Locale Detection setting was enabled, automatic greetings (autoresponders) would not be sent to the end user. This is now fixed.

Older versions

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