Release Notes - Language I/O Inline Translation for Chat, Tickets, and Messaging v1.20

These are the Release Notes for version 1.20 of the Language I/O Inline Translation for Chat, Tickets, and Messaging, released November 13th, 2024.

New

Translation Optimization

Translation optimization is a Language I/O feature where an agent's message passes through a Large Language Model routine that lightly alters the source content to increase the likelihood of a high-quality machine translation. This process is designed to preserve the tone and meaning of the agent's original message.

Translation optimization can be useful when you want to ensure the consistency and quality of translations, for example when you have a large pool of agents who may use different styles to address users. Automated optimization can help you use consistent language while saving on training costs.

Translation Optimization is not enabled by default. You can enable it from the Support App Settings:

For more information about Translation Optimization, see What is the Language I/O Translation Optimization feature?

For more information about how to use Translation Optimization, see Using Translation Optimization in Language I/O Inline Translation for Chat, Tickets, and Messaging.

Retranslation and Quality Rating Flags

The Language I/O Inline Translation for Chat, Tickets, and Messaging application now supports retranslation. This feature allows agents to request a new translation if, for any reason, they are not satisfied with the first translation offered by the app.

The application also supports Quality Flag Rating. When enabled, agents can see a flag icon next to the end user's translated message. If they are not satisfied with the translation, they can click the flag, turning it red. This action is reversible.