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Release Notes - Language I/O for Salesforce Case version 2.32

These are the Release Notes for version 2.32, released November 19th, 2024.

Please see the installation instructions in Installing Language I/O Case for Salesforce for the installation link. 

New

Introducing attachment translations

Agents can now translate attachments that end users send them with the new attachment translation feature. End users could already attach an image or file as reference material to the case, but agents can now translate these files to their language with the click of a button. This way, end users can now give agents much more context about their case, helping them to solve issues more quickly and efficiently than before.

Important: This new feature requires your organization to sign a new contract. To enable this feature, submit a support request. If you try to translate an attachment through the app before this process is done, you will receive an error. 
Note: These translations are meant for the agent's reference only and do not aim at recreating perfectly the original image or file in the target language. Some formatting artifacts or distortions may appear as a result of the translation process.

For more information about supported formats and attachment translations in Salesforce Case, see this link.

For more information about the differences between, and respective benefits of, attachment translations versus the Language I/O translation portal, see this link.

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