Release Notes - Language I/O for Salesforce Messaging version 1.16

These are the Release Notes for version 1.16, released September 25th, 2024.

If you are installing the application for the first time, see the installation instructions in Installing Language I/O Messaging for Salesforce for the installation link.

New

Preferred language for agents now coming to Messaging

As is already available in Chat, agents can now set a preferred language for translation that is separate from their profile language in the Language I/O app for Salesforce Messaging. This way, the Salesforce language can remain the same as the rest of the organization, while they conduct conversations in their preferred language.

To enable this for agents, Salesforce administrators must first enable the feature in the settings.

For more information, see:

• Setting up the Agent Preferred Language feature as an Admin
• Setting up the Agent Preferred Language feature as an Agent.

Improved

Optimization Automatically Disabled for Unsopported Languages

Because the Translation Optimization feature is only available in English, the component now automatically disables the toggle when the agent language is set to another language than English. This is expected and normal behaviour.