Language re-detection in the Language IO Inline Translation app

The Language IO Inline Translation app now alerts agents when it detects that they and the end user may be speaking the same language, or when the end user switches to another language mid-conversation. This can happen for example when an end user starts a conversation in Spanish with an English-speaking agent, then switches to English themselves during the conversation.

The app compares the source and target texts and sends the alert if it detects that they are identical.

In previous versions, re-detection was automatic but this method could cause issues when the message was a number or a short word like “no”. This new alert message prompts the agent to re-detect the language to prevent potentially unnecessary translations.