Release Notes - Language I/O Parallel Translation for Chat, Tickets, and Messaging v3.2.17

These are the Release Notes for version 3.2.17 of Language I/O Parallel Translation for Chat, Tickets, and Messaging, released on July 10th 2024.

If this is your first time installing the application, see the installation instructions here.

Fixed

Messages not sending when "automatically send" is enabled

A bug was found where, when an agent translated a message in Whatsapp or any social messaging channels, in spite of having "automatically send" enabled, the message would not be sent to the end user automatically through this channel, and the end user would receive the translated message as an email. This is caused by a limitation in Zendesk that does not allow the Language I/O app to auto-send for these channels.

As a consequence, auto-send is now toggled off in unsupported channels and cannot be turned on, so as to avoid confusion for agents handling conversations.