Release Notes - Language I/O for Salesforce Case version 2.31

These are the Release Notes for version 2.31, released October 16th, 2024.

Please see the installation instructions in Installing Language I/O Case for Salesforce for the installation link.

Fixed 

Improved Error Messaging for Classic Template Misconfiguration

An issue was found where, when these following conditions were met:

• when an organization used a classic template, and
• this template was stored with Language I/O in the source and target languages, and
• an agent applied the template to their outbound Case reply and attempted to translate the reply, and
• there was a variable count mismatch between the source reply and the target template,

This caused an expected error, however the message itself was too long and caused a misleading error message. We adapted the size of the field that stores the error message so that the correct error message is now shown to the user.

Hebrew displaying left-to-right instead of right-to-left

A bug was found where translations to Hebrew could sometimes be justified to the left, instead of to the right as expected (being a right-to-left language), with misplaced punctuation as a result. This is now fixed. 

User Interface bug when attempting to copy a translation

A bug was found where, when an agent highlighted a translated text and tried to right-click and copy their selection, the translation section would sometimes collapse, leaving the agent unable to copy the message. This is now fixed.

Component Error

Some users reported a random Component Error message with version 2.30 that would occasionally pop-up on their screens. This error could be dismissed by closing the message and refreshing the page without affecting the agent's ability to work, but its random reoccurrence could be a source of frustration. This is now fixed.