Release Notes - Language I/O Inline Translation for Chat, Tickets, and Messaging v1.1.5

These are the Release Notes for version 1.1.5 of the Language I/O Inline Translation for Chat, Tickets, and Messaging, released July 9th, 2024.

Improved

Auto-send disabled when not supported

When translating a messaging session for a channel that does not support translate and auto send, the toggle is automatically disabled and the agent cannot toggle it back on. Hovering over the toggle shows the following help text: “Automatic sending is not currently supported for the active channel. After translating, click the Zendesk Send button”.

Alert when re-detection might be needed

Agents now receive an alert when the source and target text are the same, so that they can re-detect the language of the conversation. Until now, re-detection was automatic but it could cause issues when the message was a number or a short word like “no”. Agent now have the option to accept or reject a re-detection, so that re-detect does not happen when it is not needed