Release Notes - Language I/O for Salesforce Case version 2.33

These are the Release Notes for version 2.33, released December 18th, 2024.

Please see the installation instructions in Installing Language I/O Case for Salesforce for the installation link.

New

Creating Translation Turn-Around Time Reports

You can now report within Salesforce for each translation:

• the time when the source text was sent for translation
  • this is the moment when the agent or or the end user sent the message.
• the time when the translation was returned 
  • this is the moment when the translation response is received in Salesforce.
• the unique identifier for each translation
  • this is typically the translation id

You can find more information about how to create this report here. 

Fixed

Displaying original and translation for outbound emails

A bug was found, where agents who translated an outbound email could no longer see the translation in the Language I/O Case component. As a consequence, they could not reference what was originally written and what it was translated to. This is now fixed, with the following:

• When an agent translates an outbound email, the Language I/O component shows both the original text and the translation.
• The original text is labeled as "Agent Email". The translation is labeled "Original Translation".
• The ability to Partially Translate and Translate is preserved. This is so that if another agent takes over the case, but speaks a third language, can translate the content again to their own language.