Additional Dashboards: Premium, Retranslation & Flag Dashboard

If you are an Enterprise customer, you have access to the Premium Customer Dashboard and the new Retranslation & Flag Dashboard.

Premium Customer Dashboard

The Premium Customer Dashboard contains all the same cards and information contained in the Customer Dashboard, plus two additional cards: Credits Translated, and Credits Translated by Language Pair.

Credits Translated

Credits Translated shows you the total number of credits spent across time on the horizontal axis, the highest and lowest point spent, and the average. 

Credits Translated by Language Pair

Credits Translated by Language Pair shows you the distribution of credits spent by the Language Pairs translated over the defined time period, regardless of whether each given language was the source or the target language in each translation. This means for example that the “French (France) <> German” row shows the total sum of words translated both from French to German and from German to French.

Retranslation & Flag Dashboard

If your organization uses Language I/O products that support retranslation and quality flags, and is set up to use these features, there is now an additional option in the left sidebar of the standard dashboard: Retranslation & Flag Dashboard (Your label may differ).

Retranslation rates

This metric indicates the share of messages where an agent requested a secondary translation. This metric can help you understand when agents may be having issues with translation clarity.

Retranslation (RT) Rate by Month

Retranslation (RT) Rate by Month shows you the total number of retranslations done across time on the horizontal axis. This card can be useful to identify general trends in perceived quality over time.

Retranslation (RT) Rate by Month by Language Pair

Retranslation (RT) Rate by Month by Language Pair shows you the total number of retranslations done across time on the horizontal axis, but this time with each unique language pair represented by its own line.

You can zoom in and out, and filter the language pairs by selecting the specific ones you want to see in the list to the right to identify what specific pairs are more frequently affected.

Flag rates

This metric indicates the share of messages where an agent or a customer reported a negative translation output. This metric can help you understand when agents or customers may be having issues with translation clarity.

Flag Rate by Month

Flag Rate by Month shows you the total number of retranslations done across time on the horizontal axis. This card can be useful to identify general trends in perceived quality over time.

Flag Rate by Month by Language Pair

Flag Rate by Month by Language Pair shows you the total number of flagged translations across time on the horizontal axis, but this time with each unique language pair represented by its own line.

You can zoom in and out, and filter the language pairs by selecting the specific ones you want to see in the list to the right to identify what specific pairs are more frequently affected.

Retranslation & Flag Data Tables

Finally, the last two cards show detailed, granular information, such as the total number of eligible translations against the actual number of retranslations and flags. This data is best used to observe trends over time. Variability can occur day-to-day, while trending data can help your team understand how translation quality observations may be correlating with other KPIs your team may be tracking.

The flag and retranslation feature must be enabled on your end if you want to see these data points. For more information about the CRMs that support these features and how to activate them, please refer to the relevant sections in this Help Center. If you have any question, contact your Language I/O Customer Success Manager.

The default view is by month. Depending on the filters used, you might choose to see the data by:

• day
• week
• month
• quarter
• year

Retranslation (RT) Table by Month

Flag Rate by Month by Language Pair