Release Notes - Language I/O Inline Translation for Chat, Tickets, and Messaging v1.1.0

These are the Release Notes for version 1.1.0 of the Language I/O Inline Translation for Chat, Tickets, and Messaging, released June 11th, 2024.

New

Support For Merged Tickets

When a ticket is merged into a secondary ticket and there are untranslated messages on the secondary ticket, we now give you the ability to translate these past messages. In addition, we also translate the message in the secondary ticket that indicates which message is was merged from, so that the agent has all of the necessary context from the previous ticket. Note that once a ticket is closed, it is no longer possible to translate past messages that were left untranslated.

Improved

Language detection set to ticket assignee

Tickets can only be translated to the language of the agent assigned to the ticket. This way, even if multiple agents are actively viewing the same ticket, it does not generate multiple translations for the same source text.

Autolaunch is now a configurable option

Until now, the Language I/O Inline application launched automatically with the ticket or session. From this version, auto-launch of the sidebar application is now configurable. This way, the sidebar app can be launched by the agent when needed, instead of automatically for every ticket, messaging session, or chat.

New message when no new translatable content is found

Until now, there was no visual feedback when an agent clicked “Translate Untranslated Messages” but there was nothing to translate. This could lead to some confusion as to why the button was not doing anything. From this version, when an agent clicks on the “Translate Untranslated Messages” button and there is nothing to translate, they are notified with the message “There are no incoming messages left to translate”.

New message when the requested language is not configured

Until now, there was no feedback when the detected language was not a language configured for the Language I/O account. From this version, when the detected language is not configured, the following message shows: “Translation is not supported for the language detected."

Fixed

Line breaks in translation results

A bug was reported where extra line breaks were added to the translation results, which caused formatting issues. This is now fixed. There are still scenarios in which this issue might still occur with one translation vendor; we are working alongside this vendor to solve this issue permanently. If you see this issue reoccur, please contact Language I/O Support.