Release Notes - Language I/O for Salesforce Messaging version 1.15

These are the Release Notes for version 1.15, released May 29th, 2024.

If you are installing the application for the first time, see the installation instructions in Setting up Language I/O Chat in Salesforce (admin guide) for the installation link.

New

Translation Optimization

Translation optimization is a Language I/O feature where an agent's message passes through a Large Language Model routine that lightly alters the source content to increase the likelihood of a high-quality machine translation. This process is designed to preserve the tone and meaning of the agent's original message.

Translation optimization can be useful when you want to ensure the consistency and quality of translations, for example when you have a large pool of agents who may use different styles to address users. Automated optimization can help you use consistent language while saving on training costs.

For more information about Translation Optimization, see What is the Language I/O Translation Optimization feature?

To see how you can use Translation Optimization in Salesforce Messaging, see Using Translation Optimization in the Language I/O plugin for Salesforce Messaging.

New Channel Proxy

We created a new utility item to handle event notifications for Messaging Sessions. This new feature is not enabled by default. To learn more about this, please submit a support request.

Improved

Differentiating "Customer Inactive" from "End Chat"

The Language I/O Messaging component now differentiates between 'Customer Inactive” and “End Chat”, so that the behavior of the component matches that of the native conversation component.

Now, when “Customer Inactive” is clicked, a message shows at the bottom of the conversation to indicate that the agent has left the conversation. When “End Chat” is clicked, a message shows at the bottom of the conversation to indicate that the chat has ended.

Fixed

Messages are displayed out of order

A bug was found where messages in a conversation sometimes would appear out of order in the Language I/O component. This is now fixed and messages show in the correct order. 

Messages are not displayed in the translation window after sending

A bug was found where messages sent by an agent sometimes would not show in the translation window. This is now fixed and messages show as expected. 

Auto-responder in the wrong language

A bug was found where, when the agent used the auto-responder and they refreshed the browser, the auto-responder would appear in the customer’s language rather than the agent’s language. This is now fixed.

Translation Toggle Not Turning Off

A bug was found where the translation toggle did not automatically turn off when the app detected that the customer’s locale was the same as the agent’s locale, or when the customer’s locale was an unsupported language. This is now fixed and the translation toggle automatically turns off as expected.