Release Notes - Language I/O Parallel Translation for Chat, Tickets, and Messaging v3.2.14

These are the Release Notes for version 3.2.14 of Language I/O Parallel Translation for Chat, Tickets, and Messaging, released on May 16th 2024.

If this is your first time installing the application, see the installation instructions here.

New

Translation Optimization

Translation optimization is a Language I/O feature where an agent's message passes through a Large Language Model routine that lightly alters the source content to increase the likelihood of a high-quality machine translation. This process is designed to preserve the tone and meaning of the agent's original message.

Translation optimization can be useful when you want to ensure the consistency and quality of translations, for example when you have a large pool of agents who may use different styles to address users. Automated optimization can help you use consistent language while saving on training costs.

For more information about Translation Optimization, see What is the Language I/O Translation Optimization feature?

To see how you can use Source Translation in the Zendesk Parallel App Chat, see Using Translation Optimization in Language I/O Parallel Translation for Chat, Tickets, and Messaging.