Installing Language I/O Inline Translation for Chat, Tickets, and Messaging

This article describes the necessary steps to install the "Language I/O Inline Translation for Chat, Tickets, and Messaging" app. For instructions about the Parallel app version, see Installing Language I/O Parallel app for Zendesk Chat & Tickets translation .

Steps

1. Navigate to the application page in the Zendesk marketplace and click the Install button:
   
2. Select the Zendesk account where you want to install the application and continue. Zendesk redirects to the installation page automatically.
3. Enter https://golinguist.com in the “languageio_url” field:
   
   Note: If your setup is configured to the UK server, enter https://uk.golinguist.com. In case of doubt, check with your Customer Success Manager.
4. In the “Auth Token” field, enter the API token. The API token is a base64 encoded value that is unique to each individual Language I/O customer. The API token is provided by the Language I/O Support team during the install process. If you are self-installing, contact your Language I/O Customer Success Manager to obtain your token.
5. Enter the desired values for the two custom settings. These values only determine the default settings when the page is loaded, the individual user will still have the ability to toggle these as needed from within the ticket. For more information about these settings, see Translating messages in Chat, Messaging and Tickets with the Inline Translation app.
   
6. Click Update: