Release Notes - Language I/O for Zendesk Chat & Tickets v3.2

These are the Release Notes for version 3.2, released in January 2024.

If this is your first time installing the application, see the installation instructions here.

New 

New "Jump to latest message" button

When an agent scrolls along a thread of messages, a "Jump to latest message"button now appears automatically at the bottom of the window. This allows agents to jump directly to the latest message when necessary, eliminating the need to scroll all the way back.

The button is inverted if the agent elected to display the latest messages on top.

New "unread message" button

When an agent is scrolling along a thread of messages and the end user sends one or more new messages, an "unread message" button now appears automatically at the bottom of the window. This allows agents to jump directly to the new message to proceed with the conversation.

The button is inverted if the agent elected to display the latest messages on top.

Re-detecting language also auto-translates

When an agent clicks on “re-detect locale”, the action now also translate the message from the re-detected locale to their target locale. This way, agents only have to perform a single action to understand the incoming message.