Release Notes - Language I/O Incidents in OSC BUI v2.2 (Q4 2023)

These are the Release Notes for version 2.2 (BUI).

New

Customizable word count alert message

We implemented a new setting called wordcountAlertMessage. This settings shows a message when a translation request exceeds the word count threshold that you defined. 

If you do not configure the wordcountAlertMessage setting with a custom message, it defaults to the following message:

"You requested a translation of wordCount words. Do you wish to continue or perform partial translation instead? Press OK to process translation or Cancel to proceed with Partial translation."

Auto detect functionality

It is no longer necessary to manually set the Language field on an incident. If there is no value in the Language field of an incident, the agent agent can click Translate on an end-user's message to detect the language. The plug-in then stores this value in the language field to avoid further auto detection.

Fixed

Arabic text now correctly displays right to left

A bug was found where content in Arabic did not display correctly. This is now fixed. 

Translation rating label

A bug was found where the application failed to load if there was no TRANSLATION_RATING_LABEL instruction for the consumer in the Language I/O database. This is now fixed with a default english instruction for TRANSLATION_RATING_LABEL : "Flag to report poor translation".

Status Label

A bug was found where the Language I/O Status label did not update automatically. This is now fixed.