Release Notes - Language I/O for Zendesk Chat & Tickets v3.1

These are the Release Notes for version 3.1, released on October 23rd, 2023.

Please see the installation instructions here.

New 

Quality Flag Ratings for agents

In our continuous effort to provide the best translations possible, we are introducing a new feature for Agents called Quality Flag Rating.

With Quality Flag Ratings, agents can now rate the quality of the translations of incoming messages from end-users, and flag translations that they judge do not conform to the standard of quality that they expect. These ratings will help Language I/O in its constant assessment of translation providers and how each might be best suited for you.

You can check for the presence of quality rating flag by looking for the small red flag icon in the tag row above messages:

This feature is not enabled by default. A new custom setting allows organizations to activate the feature for agents on a user basis.

Improvements 

Improved UI

Following the last release's UI refresh, Language I/O has continued to implement small UI/UX refinements to further improve the application. Improvements include:

• Improved visibility of searched terms and other search behaviour 
• Scrolling behaviour when an agent pastes text into a textbox 
• Better link creation in messages
• and more...

Your feedback is important! Feel free to share your experience and suggestions with your Customer Success Manager.

Fixed 

Agent Reply Translation Line Spacing Issue

A bug was found where the translation of agent replies with multiple paragraphs would result in additional line-breaks appearing either in the translated message sent to the end-user, or in the conversation window on the agent's side. This is now fixed, and correct line spacing should always be maintained going forward.

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