Installing the Language I/O Chat Transcript CP Widget
The purpose of this article is to guide users through the installation of the Language I/O Chat Transcript Customer Portal widget. This widget includes functionality for end-users to provide feedback on the quality of the translated messages they receive from agents during chat sessions.
Prerequisites
- End-user facing quality rating functionality is only available if agents are using either (or both) of the following versions of the Language I/O Chat tool:
- LanguageIO_BUI_Chat Extension
- LanguageIO_Chat .NET Add-In
- Download and extract the LIOChatTranscript widget ZIP archive attached at the end of this article.
- Administrators performing the installation process must have the following skills and permissions:
- Comfortably make edits to PHP files;
- Have CP Edit, CP Stage, and CP Promote permissions on their staff account;
- Configure a WebDAV connection from their local machine;
- Stage and promote only their intended CP changes;
- Create test chat sessions from the CP pages that route to their staff account.
Installing the Widget
Important: You must complete on all interfaces where chat is offered.
- Establish a WebDAV connection to the Customer Portal for the intended interface.
- Create a chat folder in the following path:
/cp/customer/development/widgets/custom/
- If the folder already exists, you do not need to create a new one.
- Copy the LIOChatTranscript widget folder from your local machine into the widgets/custom/chat folder
- You should have the following files in WebDAV:
- /cp/customer/development/widgets/custom/chat/LIOChatTranscript/1.0/
- agentStatusChangeResponse.ejs
- base.css
- chatPostResponse.ejs
- cobrowseInvitationResponse.ejs
- CoBrowsePremiumInvitationResponse.ejs
- info.yml
- logic.js
- participantAddedResponse.ejs
- systemMessage.ejs
- VideoChatInvitationResponse.ejs
- View.php
- /cp/customer/development/widgets/custom/chat/LIOChatTranscript/1.0/
- You should have the following files in WebDAV:
- Copy the LIOChatTranscript.css file into the widgetCss folder of your active themes:
cp/customer/assets/themes/*/widgetCss
- Activate the LIOChatTranscript widget
- Go to
https://{your site interface url}/ci/admin/versions/manage
- Locate and select the LIOChatTranscript widget
- Click the Activate this version or Start Using This Version button
- Go to
- Replace the standard ChatTranscript widget on the standard chat/chat_landing.php page with the LIOChatTranscript custom widget:
<rn:widget path="chat/LIOChatTranscript" translation_quality_rating_type="1"/>
- Validate chat functionality, including quality rating feedback, using Development mode
- After you finish validation, stage and promote your changes
Caution: If additional changes are active in the Development environment, make sure to only stage or promote the files modified in this guide.
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