Release Notes - Language I/O Incidents in OSC Desktop & BUI (Q3 2023)

These are the Release Notes for version 3.1 (Desktop/.NET) and version 2.1 (BUI).

New

Introducing Wordcount Thresholds for Translations

Organizations can now set wordcount limits for translation requests. When a threshold is set, if an agent requests a translation for a text that is too long, they will see an alert that advises them they are over the wordcount limit and proposes alternatives such as doing a partial translation. This is optional and agents have the choice to either proceed with the translation, or cancel and try a partial translation.

This feature also improves the handling of long email threads, especially when certain threads contain emails translated previously: previous translations, which agents generated the translations, etc.

Tracking translation requests by agents 

There is now a new column in the LinguistNow table that is linked to the Staff Accounts table. This new column displays which agent initiated each Machine Translation. This feature is not available for Human Translation requests.

Improved

Format not maintained for partial translations

A bug was found where the formatting of a text (line breaks) was not maintained when it was partially translated in OSC BUI. This is fixed and line breaks are now maintained for all translations, partial and full.