Release Notes - Language I/O Chat in OSC BUI v2.0 (Q2 2023)

These are the Release Notes for version 2.0.

New

Introducing Translation Quality Rating flag for agents and end-users

An agent or an end user who receives a poor translation can now flag the translation accordingly. This feedback allows Language I/O to assess continued translation quality.

This feature also stores the translation quality ratings in the OSC database and loads in the UI when you re-open a previously flagged incident.