Release Notes - Language I/O Chat in OSC Desktop v3.0 (Q2 2023)

These are the Release Notes for version 3.0.

New

Introducing Translation Quality Rating flag for agents and end-users

An agent or an end user who receives a poor translation can now flag the translation accordingly. This feedback allows Language I/O to assess continued translation quality. When an end-user flags a translation as poor, the agent is also notified: the agent can then click on the notification to see the flagged message.

To enable this feature for agents, assign the value 1 to the Translation_QualityRatingType server configuration property in your settings.

To enable this feature for end-users, you must install the LIOChatTranscript CP widget on the end-user chat page(s).

This feature also stores the translation quality ratings in the OSC database and loads in the UI when you re-open a previously flagged incident.

Improvements

Improved settings for customers with multiple OSC sites

The new configuration setting Site_IncidentLocaleField_UseLabels that allows customer to use the labels from their custom locale field (defined in Site_IncidentLocaleField), rather than IDs.

This is useful for customers who want to use the same OSC consumer across multiple OSC sites, where the menu IDs are not the same.

Logging the version number at login

OSC now logs the version number of the Language I/O plugin in the initialization logs when agents log in, instead of when they open a workspace.