1. Language IO
  2. Customer Self-Service Portal
  3. Glossary Management in the Customer Self-Service Portal

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Adding a glossary entry in the Customer Self-Service Portal

You can edit your glossary entries directly from the Language IO Customer Self-Service Portal (CSSP). This allows support teams to be much more flexible and responsive when a linguistic issue comes up that requires a glossary correction.

Note: Access to the glossary editor requires admin-level permissions. If you need to change your role, contact your Admin.

If you cannot locate the CSSP Admin at your organization, or if your organization does not have one, contact Language IO Support.

Editing a glossary entry

To edit a glossary entry, follow these steps:

  1. Log in to the Customer Self-Service Portal.
  2. Open the Translation menu at the top, and select Glossary:
    Screenshot 2025-02-25 at 11.38.50.png
  3. The Glossary tab opens:
    Screenshot
  4. Click the Add new row button:
    Screenshot

  5. A new, empty row opens. Fill in the source and target words:
    Screenshot
    Leave "Case Insensitive" unchecked to if the word is a proper name, such as a trademark you want filtered. Check the box if the word must be considered regardless of case (for example, leave unchecked to include the trademark "Word" with an upper-case W from "Microsoft Word", but ignore "word").

    Note: “Do Not Mutate”.

    “Do not Mutate” means that the detected word must be taken as is for translation. This means that other forms of the word (such as singular or plural, conjugation or other grammatical variations) cannot be used for the translation. 

  6. Make your changes as needed. When you finish, click the Save icon (top checkmark), or click the cross icon to cancel without saving your changes:
    Screenshot

  7. After you save your changes, the status of the entry changes to “New term”:
    Screenshot

    Caution: Your changes are not saved at this point. If you try to reload or leave the page, a pop-up opens to warn you that you may lose your unsaved changes:
    Screenshot
  8. Repeat steps 4 to 6 as applicable until your edits are complete.
  9. When you are ready to save your changes, click the Confirm Changes button at the bottom of the page:
    Screenshot
  10. Review your updates. If everything is correct, click Publish Changes to Glossary:
    Screenshot
  11. The page reloads to show you a report of the changes that you implemented. Click Return to Glossary to return to the main page:
    Screenshot
Important: Glossaries are not bi-directional: this means that if you add a term in an English to French glossary, this does not add the term in the French to English glossary.

About non-editable entries

You may find that some entries in your glossary are set to read-only (not editable). These include all regular expressions ("regex") terms, which are specially encoded terms that match and replace complex content patterns, and may include other protected terms.

regex.png
(Click to enlarge)

These entries are created and managed by Language IO and are set as read-only when added to the glossary. To create or modify a read-only entry, you must submit a Support request. 

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