Release Notes - Language I/O for Salesforce Social Messaging version 1.7
These are the Release Notes for version 1.7, released April 13th, 2023.
Please see the installation instructions in Setting up Language I/O Chat in Salesforce (admin guide) for the installation link.
New
The Customer Language is now visible to the agent and can be stored in a related field
It is now possible to store the detected locale for an end user in a related "language" field. This way, an agent can now see the customer’s language in the Language I/O Messaging component when the language is detected, and any agent can easily reference the locale of this customer in any follow-up conversations, such as a case or a new messaging session with the same related record.
When a messaging session starts, if the "related language" field is empty, the system fills in the language upon detection. If there is already a language specified in the field, and this language is different from the language detected, a popup opens to ask whether to update the field with the new language.
This allows you to:
- easily see the customer language in the messaging window and store it for future use
- re-use the stored language in future communications with the same customer
For more information about how to use related fields to store the customer's language, see Storing the end user language in a related field with Language I/O Messaging.
Fixed
Translating messages when an image is attached
A bug was found that affected conversations for example with Whatsapp, where messages that had an image attached, such as a screenshot, were not picked up for translation. This is now fixed and all messages, with and without attachments, are translated as expected.
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