1. Language I/O
  2. Salesforce Support
  3. Salesforce Messaging - Admin Guide

Articles in this section

Language I/O Messaging for Salesforce - Custom Settings

Note: This is step 3 of 5 to install Language I/O Messaging for Salesforce.

Configuring Custom Settings

  1. Use the quick find box to go to Setup > Custom Settings.

  2. Click Manage next to Language I/O Messaging Public Settings.Custom_Settings.jpg

  3. There are two possible ways to proceed:
    1. Option 1: Click on the New button at the root level to assign the same custom settings to all users and profiles in the organization.
    2. Option 2: Click on the New button below the Default Organization Level Value to customize settings based on users or profiles. 
      Messaging_Public_Settings.jpg
  4. Configure the custom settings according to your needs, then click Save.

When you finish, proceed to Step 4: Configuring the Language I/O Messaging permission set. 

List of available Custom Settings

Setting Name  Definition
Skip Initial Auto Responder When checked, the initial auto responder is not sent when there are prior agent messages.
Unsupported Language Text When the customer starts chatting in a language that is not supported by the current consumer, it automatically sends the message detailed in this field to alert the customer that their language is currently not supported.
Use Agent Salesforce Language

When this is checked, the component uses the Agent’s language instead of translating to English by default.
Named Credential When you install the Language I/O application, you must create a Named Credential in Salesforce with a username and password given by Language I/O. These credentials allow you to connect to the Language I/O API through the component. Use this setting to define the label for these named credential.
Reset Locale
  • When checked, the agent using the component can un-toggle the translation.
  • When the translation is toggled back on, it resets the customer’s locale.
Translation Enabled When checked, the translation toggle is enabled by default.
Use Auto Responder
  • When checked, the component uses localized auto responses stored with Language I/O.
  • For this feature, users should contact Language I/O and provide the desired auto response or use Language I/O's standard auto response.
  • Language I/O then can send the text to be translated by human linguists or machine translated with the user’s preferred translation engine.
  • Once Language I/O receives all the translated responses, each response is mapped with their language.
  • The auto response is sent when the chat begins or the toggle is turned on.
Language Lookup When you want to to store the detected locale for an end user in a "related language" field, this field represents the API name of the lookup field for the related object. For full details, see Storing the end user language in a related field with Language I/O Messaging.
Language Field When you want to to store the detected locale for an end user in a "related language" field, this field represents the API name of the field that contains the language.
For full details, see Storing the end user language in a related field with Language I/O Messaging.
Enable Agent Quality Flag When checked, this setting enables agents to flag a translation when it is incorrect, or when it could be improved, while chatting with a customer.

Related articles

Comments

0 comments

Please sign in to leave a comment.