Creating a Translation Project with Language I/O Article

The Language I/O Article Translation integration for Salesforce.com:

• automates the search and pull of articles from the knowledge repository for translation,
• manages the content through translation, and
• imports translated articles back into Salesforce.

The Language I/O Article Translation integration supports both the Lightning Experience and Classic UIs and their respective article and record types. 

Creating a Project

Before you begin

The creation of a translation project is subject to the following limits:

1. You can have a maximum of 9,999 articles and translations combined. This means that if, for example, you select 200 articles and submit them for translation into 10 languages, the total count is 2,000.
2. The maximum number of translations for a given article is 49. Any translation into a given locale is counted towards the limit (For example, translating to fr-CA and fr-FR counts as two translations).

Steps

1. Navigate to the console that contains the installed Language I/O Article Translation plug-in. In the upper right, click on "Create New Project":
   
   (Click to enlarge)
2. Several options appear that let you set article criteria. These criteria include search options by:
   • Language - This is the source language of the articles. You can only use one source language for any given project. This means that if you want to translate from multiple languages, you must create a separate project for each source language.
   • Status - The status of an article can be either Published or Draft. Salesforce handles published articles and drafts separately. Select whether you want to search through your published or draft content for translation.
   • Article Number - If you know the article numbers of the articles you want to translate, use this field. The article numbers are in comma-separated format (for example, 000003713,000005672).
   • Search Term - Enter keywords to search through article titles.
   • Topics - Select one or multiple topics to limit your search to articles that contain at least one of these topics
   • Data Categories - Select one parent category at a time and its children to limit your search results.
     Note: This is not an either/or search: Do not select multiple parent categories. If you select multiple categories, the search returns no articles, as they are not in both categories.
   • Created - Limit the search to articles created within the given date range.
   • Updated - Limit the search to articles last updated within the given date range. For example, find the articles updated this week and submit them for translation.
   • Record Types - Select the Record Types of your articles. Record Types are specific to your organization's setup in Lightning Experience. In Classic, this is where you specify the article types to be searched.
   • Channels - Select the channels of your articles. Channels are specific to your organization's setup.
   • Outdated Translations - Select the "Only show articles with outdated translations" to look for articles that were translated in the past, but for which the source content has since been updated.
   • No Translations - Select the "Only show articles with no translations in the selected languages" toggle and the desired languages in the selector below to find articles that have never been translated to your target locales.
3. Once you have sufficiently limited your search parameters, click "Search" in the bottom right corner:
   
   (Click to enlarge)
4. Once you have the list of returned articles, select the ones that you want to translate using the check boxes on the left. To sort the articles by Created and Updated date, click on the corresponding column name.
   
   (Click to enlarge)
   
   Note: Due to Salesforce constraints, there is a limit to the number of articles that you can see in this view (170KB). If you do not see an article that you expected to see, return to Step 1 and narrow down your search.
5. When you are satisfied with your selection, click on "Next: Name Project".
6. The following screen opens:
   
   (Click to enlarge)
   
   • Give your project a unique name so that you can identify it later. 
   • Select the target languages. These are the language into which you want to translate the articles you selected in the previous step. You can review the costs associated with the project before the project starts.
   • Check the "Publish" option if you want to publish the translated articles automatically when the translation is complete. 
   • Depending on your custom configuration, click “Request quote” or “Submit project” ("Request Quote" shown here).
     Note: See Reviewing and Approving a Quote to process quotes.
7. You should see a "Project Successfully Created" message at the top and an option to "View Projects" in the bottom left.
   
   (Click to enlarge)
   If you receive an error instead, contact Language I/O Support.