Configuring Language I/O Chat with Lightning setup

To configure your Language I/O plugin in Salesforce Lightning, follow these steps: 

1. From Setup, click on Object Manager.
2. Select Chat Transcript. 
3. Click on Lightning Record Pages.
4. Click to Edit the page where you want to add the Language I/O component.
5. Create a new tab with a custom label (for example, "Language I/O" or "Translations").
6. From the Components section (left pane), drag the Language I/O Chat component and drop it within the custom tab that you just created:
   
7. Click Save.

Optional: setting up the Customer Rating Flag

If you plan to use the Customer Rating Flag, follow these steps:

1. From Setup, look for Embedded Service Deployments in the Quick Find box.
2. Click the down arrow next to the desired service deployment. 

3. Click View:

   

4. Click Edit next to Chat Settings.
5. Click Edit next to Customize with Lightning Components.

6. Select the lioCustomChat Custom Component for the Chat Messages (Text) Standard Component:

   

7. Click Save.

Proceed to Step 5: Setting up locally stored Custom Auto Responses.