Enabling the Language I/O Chat Demo Kit in Salesforce Lightning (SF Sales Engineers Guide)

The purpose of this document is to guide Salesforce Sales Engineers (SEs) through the installation and configuration of the Language I/O Demo Kit. The Demo Kit, as its name indicates, allows SEs to create demos to show their team or potential customers how the Language I/O translation services integrate with Salesforce to give agents the capacity to engage with end-users in multiple languages. 

This installation process only applies to Salesforce SEs. If you are not a Salesforce SE, go to Setting up Language I/O Chat in Salesforce (admin guide).

1. In the Salesforce Setup screen, click on Object Manager to open it (not the arrow):
   
2. Click on Chat Transcript:
   
3.  Go to  Lightning Record Pages, and click on Language I/O Chat Demo.
4. Click View:
   
5. In the top-right corner, click Activation.
6. Select the App Default tab, then click Assign as App Default:
   
7. Select the Lightning App that you want to use as demo.
   
   Tip: Often, this is the Service Console.
8. Click Next twice, then Save.
9. Exit the Lightning App Builder.

You are now ready for demos. For more tips on how to conduct a successful Language I/O demo, follow the videos on the Salesforce Demo Kit landing page.